May 2021

We are still encouraging all patients to sign up for online access if possible to order their medication.

If you do not have online access please complete the form and return to the surgery with your ID.  We will e-mail you your details.

If you cannot access online please post your prescription request in the post box in the foyer, or if we are closed (in an evening) you can use the post box on the wall near the disabled car parking spaces.

If you will struggle with collecting your medication please contact the surgery and we will put you in contact with our Social Prescribing Team.

You can use the AccuRx Online Consulting section on our website to order medication if you are struggling to order using patient access.

Please be aware that we can take up to 2 working days to process a prescription request.    Why so long? Please see our ‘Journey of a Prescription’ document to show the number of steps a prescription must go through before it reaches you.  Please note we do not take prescription requests over the phone.

The Journey of a prescription 2018

Hospital Prescriptions

There are certain rules and guidelines that we must follow around requests from hospitals/consultants and other outside agencies. For more information please ask the Practice Pharmacist or see the Medicines Management website:


Two working days for us to process a prescription does not mean that the chemist will automatically be able to give you your medication, especially if the medication needs to be ordered. Speak to your chosen pharmacy to ensure you don’t have any issues.

New Patients

At Oakwood we may need to see you personally before we  can issue your medication as a new patient. Please ensure you order with enough time to book an appointment if you need one.

Our Practice Pharmacist will review your medication with the GP and will contact you if an appointment or telephone consultation is needed.

Please remember that different areas and surgeries have different rules and regulations to follow so we may not always be the same as your previous practice.  If you have any concerns please speak to a GP or the Practice Manager.

If you have set up EPS (Electronic Prescriptions) please ensure you have removed this from your old pharmacy – we have had patients whose prescriptions have gone to London, Manchester, Liverpool etc as they used to live there – your ‘nomination’ will follow you when you move practices and will not be automatically removed.  Please ensure you check this before you request your prescription.

Bank Holiday Closures

We will always endeavour to inform you of bank holiday closures and what that means for your prescription.  Please see our front desk/doors for up to date bank holiday information.

About the author