Please be aware that we can take up to 2 working days to process a prescription request.    Why so long? Please see our ‘Journey of a Prescription’ document to show the number of steps a prescription must go through before it reaches you.  Please note we do not take prescription requests over the phone.

The Journey of a prescription 2018

Hospital Prescriptions

There are certain rules and guidelines that we must follow around requests from hospitals/consultants and other outside agencies. For more information please ask the Practice or see the Medicines Management website:


Two working days for us to process a prescription does not mean that the chemist will automatically be able to give you your medication, especially if the medication needs to be ordered. Speak to your chosen pharmacy to ensure you don’t have any issues.

New Patients

At Oakwood we may need to see you personally before we  can issue your medication as a new patient.  Our Practice Pharmacist is reviewing all new patient registrations with medication and may contact you directly via telephone or text message.

Please ensure you order with enough time to book an appointment if you need one.  Please remember that different areas and surgeries have different rules and regulations to follow so we may not always be the same as your previous practice.  If you have any concerns please speak to a GP or the Practice Manager.

If you have set up EPS (Electronic Prescriptions) please ensure you have removed this from your old pharmacy – we have had patients whose prescriptions have gone to London, Manchester, Liverpool etc as they used to live there – your ‘nomination’ will follow you when you move practices and will not be automatically removed.  Please ensure you check this before you request your prescription.

Bank Holiday Closures

We will always endeavour to inform you of bank holiday closures and what that means for your prescription.  Please see our front desk/doors for up to date bank holiday information.