Friends and family test ratings and reviews

Here are some of our feedback comments

I saw Nurse Helen Nightingale and she was just brilliant. Really kind, warm and took her time with and I didn’t feel rushed at all. She answered all my questions and was just so lovely.

Really happy with how quickly the surgery contacted me with an appointment for my son and the GP was brilliant.

Doctor Harding was great and very thorough in my consultation so I feel as though my concerns were taken seriously. Also, it was the most female health focused consultation that I have ever experienced which I really appreciated.

Contacted using the online form at 8am and was given appointment for 1pm that same day. Was seen promptly and given full information on what has happened and how it can be hopefully resolved.

Very clean, tidy and modern surgery. Very helpful staff. Reception staff welcoming. Nurse very thorough and friendly, listening and answering questions.

The Doctor was attentive and showed active listening. He also gave a full explanation of my symptoms and gave me options of how to deal with it. He really put my mind at rest.

The receptionist was very helpful and my GP, as usual was very helpful and knowledgeable.

The nurse practitioner had a lovely bedside manner, she was very understanding and helpful.

All aspects of visit went smoothly. Appointment on time. Good courtesy from all staff members.

Our Oakwood GPs are very kind & thorough. We are lucky to have a such a good practice on our doorstep.

I got an appointment the same day. Dr Harding listened to me and examined me. She prescribed medication and made a number of referrals. I felt I was thoroughly listened to.

I have been seen quickly, supported, listened to and advised, during a concerning time.

Here are some of our feedback comments

Fast response to my online triage and face to face appointment that afternoon.

Nurse Helen was amazing as normal, so professional and caring, nothing is a trouble to her and she takes time to listen to you.

Both Doctor Singleton and Louisa (physiotherapist) were outstanding – I feel hard and respected and I trust that I’m on the right path for continued health improvements.

I was quite nervous about my appointment and the nurse was very good and put me at ease and helped a great deal. Very professional and caring, Thank you.

Delightful new young receptionist pleasant and polite with a much needed smile at the reception. Doctor Singleton was wonderful as usual and is by far the most highly rated GP at the surgery.

The doctor was very knowledgeable with a lovely bedside manner. Was seen promptly within 4 hours of filling out the online portal.

Easy to use triage, appointment offered. Saw GP at appointed time.

I feel absolutely blessed to have such a good professional & understanding GP surgery especially as it takes a lot for me to leave my house, attend appointments & admit I’m struggling, feel ill, worrying & stressing about my health concerns.

I couldn’t do the appointment online, so the very helpful receptionist submitted for me.

Overall the experience was great, from reception staff, waiting room and phlebotomy nurse.

Felt I was listened to and everything was explained very well. Have to say much better than my previous GP surgery. Would definitely recommend family to go to this practice.

On time, early in fact. Very professional, faultless! Great job, keep it up! 😄👍

Here are some of our feedback comments

The GP that saw my daughter had a very good bed side manner and explained what was happening to my 12 year old and gave her comfort.

Appointment on time. Courteous staff, Simple to use patient log in. Pleasant waiting area.

Friendly and helpful staff, clean and tidy all around.

The nurse Helen was so lovely, patient, she listened, she cared.

Very qualified nurse, able to provide good context around my results. Very empathetic and clear communicator. This is a really important service for annual reviews.

Katy put me at ease from the start. She was very considerate of my feelings and went above and beyond to make my appointment comfortable. Thank you.

A lovely greeting from the receptionist, who given that she is under training, was truly appreciated. It is a lovely practice to go to.

I was treated with kindness and respect by the nurse who was friendly and professional my medical had a good outcome and had a flu jab while I was at the surgery.

I had an appointment with Helen the nurse, she was very helpful, caring, she, gave me some great advice and had time for me. I feel like a weight has been lifted talking to her I feel so much better thank you.

The doctor was very polite, professional and explained everything really well. The receptionist was also very helpful and pleasant. The practice also got me an earlier appointment after a cancellation.

Smooth relaxed visit from start to finish. Clean and bright waiting room and friendly staff.

Easy to get an appointment for blood test and appointment with the nurse.

Helpful receptionist and nurse very helpful and professional. Immediately makes you feel at ease. Didn’t have to wait long before being called.

Here are some of our feedback comments

Excellent comprehensive, both an examination and answering questions.

I had a doctors appointment the same day I telephoned. I don’t visit the doctor very often but when I do I cannot fault the care and service they provide

Appointment on time, member of staff very friendly, helpful and informative, answered my queries well and provided plenty of detail on my results.

Everything explained clearly. Appointment didn’t feel rushed. Nurse very nice and easy to talk to.

Contacted really quickly with an appointment for the same day. No waiting when arrived and looked after very well by doctor and reception staff.

On time and nurse was lovely with my mum. Explained results and answered queries. Mum was very happy.

I had not been to see a doctor for a long while…but I have to say I was impressed by the time I was given, and how I was listened to by Doctor singleton. He seemed very through in his questioning too , which I found helpful.

I was dealt with very quickly and I I’m very satisfied with the outcome and I was in dealt with very quickly in and out within 10 minutes.

Had a GP appointment really quickly and got the help I needed.

Nurse was brilliant as I was very nervous for my appointment but nurse reassured me I felt comfortable and relaxed.

I completed the triage form and was given an appointment to be seen on the day. The service by the Practice was good. The doctor discussed what I wanted to discuss on the triage form, in the time allowed.

Very friendly girl at reception, in on exact time for my appointment a happy with my consultation.

Here are some of our feedback comments

Went online to put why I would like to see a GP and had a phone call within 15 minutes with an appointment that afternoon.

Contacting the surgery was straightforward using the app. I received a response the same morning giving a timeslot when I would be called back. Dr Singleton called at the time I was notified and explained clearly what the next steps would be. The whole process was professional, sympathetic and efficient. Excellent service provided.

The nurses appointment was on time. She was kind, caring and informative and made me feel at ease.

Appointment was on time and the phlebotomist was very pleasant and efficient.

Easy application for the online and a timely appointment with Doctor Luty which was on time and reassured me on my query.

The nurse and doctor were both fabulous, caring and very professional.

Receptionist was very welcoming. The nurse was very good and professional.

Roisin is always so warm and welcoming. An absolute credit to the surgery.

Nurse Katy was outstanding as usual.

Got an appointment for he same day. We were seen quickly by Doctor Luty who diagnosed the problem quickly and effectively, Thank you.

Dr Harding gave plenty of time and reassurance to my problems and queries . Follow up has been good. Once in the system the response is excellent.

All staff are lovely friendly, caring people, nothing is too much for them, thank you

Here are some of our feedback comments

Seen the same day. Appointment was on time. Receptionists were friendly and polite. The Doctor was very thorough and understanding and made my follow up appointment which took away the stress of trying to book another appointment.

Doctor took time to explain my condition in simple terms and had a really pleasant attitude.

It was my first visit to your Practice and the receptionist and phlebotomist were both very helpful and polite, Thankyou.

Doctor Singleton was superb. Fully briefed me on what was happening and I had a great experience.

Doctor Strefford was lovely she listened and made me feel relaxed.

Was offered an appointment at another surgery with a paramedic. I think this is such a sensible use of resources.

GP listened to my symptoms and concerns and was then very thorough with an examination and ordered tests to rule out various problems. GP also made me feel very comfortable and was professional and friendly at the same time.

Doctor Harding was very friendly and helpful. Explaining everything to me. And providing test to get to the bottom of a recurring problem.

From reception to the doctor including the blood people all so professional and helpfully such good service and believe me I would say if it wasn’t, Thank you.

Reception was very kind & helpful & the blood lady was so reassuring & polite.

The appointment was on time, the Receptionist very pleasant, Roisin, the practice nurse was thorough and professional, thank you.

I was offered a telephone appointment that suited me. The call was pretty much on time. The Doctor was clear and helpful and made me feel very positive.