NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
HOW TO CREATE AN ACCOUNT ON THE NHS APP
To create an account you will first need to register and then prove your identity. You will need to prove who you are to access other services like seeing your GP health record, ordering repeat prescriptions and other personal information.
REGISTERING
1. Enter your email address (that you have access to) and select Continue.
2. Choose a password. (This can be anything as long as it follows the rules shown on screen)
3. Accept the NHS login terms and conditions
4. We will email you a security code. Check your email for the 6 digit code that will be sent to you. Enter this code in the NHS App to confirm your email address.
5. Enter your mobile phone number and select Continue.
6. We will send you another security code in a text message. (Check your messages for the code) Enter this code in the NHS App to confirm your mobile phone number.
7. You now have an account!
PROVING YOUR IDENTITY – Scanning recognition/Photo ID
Complete a face scan.
Through the NHS App, NHS login will guide you on how to:
Take a photo of your ID with your mobile phone.
Complete an automated scan of your face using your mobile phone. This will be used to match your face with the photo ID.
Enter your date of birth.
Enter your NHS number or your name and postcode.
OR
Take a video.
Through the NHS App, NHS login will guide you on how to:
Take a photo of your ID with your mobile phone.
Record a short video of your face and say 4 randomly generated numbers (you can also use British Sign Language or write the numbers down and show them in the video
Enter your date of birth.
Enter your NHS number or your name and postcode.
When you have completed these steps, your identity should be confirmed within a few hours.
PROVING YOUR IDENTITY – Entering codes from your GP
For this option you will need your unique ODS code, linkage key and account number. To find these you will need to contact the surgery and ask them if they can email them to you.
1. Select How to prove who you are without photo ID
2. Select Yes – I use online services
3. Select Yes – I have all 3 details
4. Enter your ODS code, account ID, and linkage key
5. Enter your full name and date of birth
When you have completed these steps, your identity should be confirmed within a few hours.