There have been reports of issues with our telephone lines – we are in the process of investigating this with our phone supplier as a matter of urgency. The phone lines are working and patients are getting through, we are unaware of why some patients are unable to dial in to us at the moment – it seems to be happening to a minority of calls however this is very frustrating for patients and we are aware of this.
We have our online consultation system in place on our website and patients have been coming into Practice as well as using the NHS App and Patient Online Services. We apologise for this frustration and we hope to have this resolved as soon as possible.
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