Patients can rate the services they receive at our Practice by filling in an FFT questionnaire either online (coming soon) or by filling in a paper form when you visit the surgery. The practice must publish these ratings monthly.
The question patients need to answer is:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
The 3 ‘worst’ marks (Extremely unlikely to Neither Likely nor Unlikely) are taken off the one ‘best’ score (Extremely likely).
This gives us a % score per month.
Note: It does mean that if all our patients scored us as ‘Likely’ we would not score anything at all!
Please visit the NHS Choices website for more information on the Questionnaire: NHS Choices FFT Link
The results of this survey are reviewed in both our Practice Meetings and in our PLT sessions with all of our staff, alongside other feedback we receive and any comments or complaints.
Our FFT reports are also discussed with our Patient Participation Group regularly.
Please see the most recent report(s) below: