Why does the receptionist need to ask what’s wrong with me?


Why does the receptionist need to ask what’s wrong with me?

Why does the receptionist need to ask what’s wrong with me?

You are here:
< Back

The reception and administration staff are valued members of the practice team; the GP Partners have asked that they ask patients ‘why they need to be seen’.

Our team work with a protocol designed by our GPs which enables them to put you in with the right person, first time, and this is not always a GP.  It could be self-care, the local Pharmacy, or one of our Practice Team members.

We have a multidisciplinary team here at the surgery with staff other than GPs who can help with a wide range of problems.  Our team are highly skilled and many of them are able to arrange prescriptions, scans and other investigations without the need for a GP appointment.

Please have patience with our staff, they are all dong their best to support you.

The team are also asked to collect brief information from patients to help:
– doctors prioritise appointments and phone calls, especially in this current time of extreme demand
– ensure patients receive the appropriate level of care

All of our team are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the a member of the team in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected and a routine appointment booked for you with a ‘prefers not to say’.  Please be aware that an appointment in the urgent/on-the-day clinic will need a reason for the appointment.

About the author