Translate

Blog Archive

By

How do I book a Sexual Health Check or Contraception advice appointment?

If you currently take the contraceptive pill the Nurse can do your annual review (or 6 monthly review depending on the patient).  You can book these online.

Nurses can also administer follow-up depo injections.

Patients who are new to the practice and who would like to continue on their chosen method of contraception, such as the contraceptive pill, will need to book an initial appointment with a GP to review this before the nurse can take over their annual reviews.   The GP also has to administer the first depo injection (even if you have had one at a previous practice).

Contraception discussions with a GP are a double appointment – please do not book these online as you will require a longer appointment.

Coil fitting slots are booked centrally and cannot be booked online. You will need to have had an initial double appointment with a GP to discuss your options before being booked into the coil fitting slots.

If you are struggling to access appointments at your convenience at the surgery, or would prefer to look at alternative providers, please see the website below for the local Sexual Health Clinics.

http://www.thesexualhealthhub.co.uk

This is a Virgin Care Integrated care sexual health service.

By

How do I update my personal information?

From 2021 you can now use our Online consulting section on this website to update your details as it is saved into your record.  Please use the Administration function and let us know the details that require changing.  If this is for children in your household please ensure their names are on the form so we can update everyone.

If you have a new address please complete our change of address form or send us a note with the information on; we scan this onto your records so we can log where the change was authorised from.

If you are changing your phone number and are struggling to send in the details by post then please contact our reception team who will be able to update your details on our system.

If you have patient access online you can update your details online.

By

Are you open on Bank Holidays?

No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:

Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.

Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.

Some appointments are available at our local HUB (Winsford and Crewe) and can be booked before the bank holiday for issues that will not wait over the weekend. Please speak to our reception team for more information.

By

Do you close at lunchtimes?

No our reception is open over lunchtime.

By

What is CQC?

The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

For more information about the CQC, you can visit their website.

By

How do I register with the practice?

Please ensure you have at least a month’s prescription of your regular medication before moving practices and register in a timely manner.

If you live within the practice boundaries (if you are unsure our team will be happy to help) you can register at the practice.

You can either register by visiting our practice and speaking to one of our reception team who will help you complete a form or by downloading the form beforehand and taking it to our reception team.  You can also submit registrations via e-mail with a copy of your documents. Please contact us.

More information can be found on our ‘New Patient registration’ page.

By

Why does the receptionist need to ask what’s wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.