Appointments – changes due to Coronavirus

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Appointments – changes due to Coronavirus

Please see our recent Practice Update for September / October 2020 including appointment information.

16/3/2020

Following recent guidelines from NHS relating to COVID – 19 (coronavirus) we had to make temporary changes to our appointment system.

All appointments will be telephone or video consultations.  These include pre-bookable appointments.  

Certain nurse appointments (Depo/B12/Immunisations) are currently still available to book in advance but all patients will need to monitor themselves for a cough or fever before attending and have been asked to cancel their appointment if this occurs.

At this current time all room users have been asked to contact their patients if their clinics are cancelled or moved to telephone only appointments.  Blood clinics are still open.

If you attend the practice please note one of our team will be in the foyer asking you questions and minimising the risk for patients who are in the surgery.  Please respect our staff and wait patiently for the person in front of you to be finished.  At busy times you may need to queue (especially in the morning).


1. You will notice that our on-line appointments are no longer available.

2. When you call the practice to book an appointment you may be advised it will be a telephone or video appointment.

3. If you have telephone appointment scheduled please ensure you are awaiting a call from your clinician and that we have your current phone number – our staff will check this with you.

4. During your telephone appointment it may be decided you need to come to the surgery to be examined face to face.

Respiratory / Flu like symptoms / High temperature / Cough etc.
1. When you call with flu like symptoms, respiratory related symptoms, high temperature, cough etc you will be asked to self-isolate and not attend the practice. 

2.  If you feel unwell and need medical attention please contact 111 via their website or telephone.  Once screened by NHS 111 and they recommend a GP review you will be offered a telephone call as above.  The GP will assess whether you need a face to face appointment at the surgery.  If you are attending the surgery you will be asked to be seen in an isolation room and given a specific time to attend.

3. Please don’t arrive too early as you may be asked to wait outside.

4. We have designated one examination room to support our patients with above symptoms and don’t have separate waiting area and therefore will ask you to arrive on time.

5. There may still be delay in your appointment if the condition of the patient before you was complex and required more than initially planned time to fully examine.


We kindly ask you for your patience and understanding as all above changes are necessary to minimise the risk of coronavirus spreading and affecting vulnerable patients as well as the staff at the surgery. We believe that those precautions will allow us to continue providing clinical support for longer mitigating development potential cases among our clinical staff.

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